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Customer Service > Frequently Asked Questions

Sizing


Savings
How are you able to offer savings of 35-70% off retail?
All quality manufacturers have great products they must sell at extra-low prices for the reasons listed below. We simply buy the best closeouts, overstocks, and 2nds from some of the best manufacturers in the world and pass the savings on to you. On occasion, we are unable to buy low enough to hit 35%--actual savings are shown as percentages at the top of each product listing.

What are the differences among closeouts, overstocks, and 2nds?
  • Closeouts: may be last year�s model or color, yet always first hand quality.
  • Overstocks: arises when our inventory is too high, and needs to be drastically reduced�always first hand quality.
  • 2nds: Minor cosmetic blemishes or irregulars which do not affect the fit, performance, or longevity of the item. Label is usually clipped by the manufacturer.

  • **You can find the meaning of any unfamiliar word in our content by clicking on our glossary link located at the bottom of every page.

    Shipping & Returns
    How do you determine your shipping charges?
    Our policy is to break even on shipping and handling charges. We base our shipping charges on the total order amount. Typically, higher dollar amounts equate to a heavier package. We understand that there are exceptions, however, our shipping costs equal approximately half the cost of those of our competitors. Comparisons on a per item basis will show that our shipping prices are oftentimes a bargain in themselves (i.e. We sell an average of four items per $80, whereas our competitors only sell two items per $80). We prefer to keep both our products and shipping costs as low as possible so you can benefit from the savings.

    Some e-commerce companies offer free shipping on every order. In general their item prices are increased enough to cover this very real and substantial cost. There really is no such thing as "free shipping."

    Can I track my order? I'm wondering about my shipping status.
    Yes. You can track your order online by clicking the "order tracking" link on the bottom of every page. Enter your order number, and we will track your order for you.

    **If available, a tracking link will appear with your shipping confirmation.

    Forget your order number? Call our customer service department at 307.713.4534, email customerservice@sierratradingpost.com, or consider our live chat feature to speak with someone online.

    How do I make a return?
    Simply use the return shipping label and mail it back to us via UPS with your full name, customer number and address to:

    Sierra Trading Post
    5025 Campstool Road
    Cheyenne, WY 82007 USA


    Or, if you prefer, you can ship your order back to the address above by USPS with the same information if you wish. Shipping is typically less expensive with our shipping label, but the choice is yours.

    ** Please include a copy of your invoice, if available. Otherwise, please provide your full name, full address, and customer number (if possible).

    Availability
    My size in an item was unavailable. Will you order more?
    Due to the nature of the closeout business, we often receive items in limited quantities. Therefore, popular sizes and colors can sell out quickly. Occasionally we are able to reorder a product, but closeout items are typically unable to be reordered.

    We suggest signing up for the Deal Flyer as the best way to monitor incoming products. You will receive email notifications of our newest stock items. You can also access the "New Items" section of our website at anytime. (A link to the "New Items" section is located on our homepage under the "Search Index.") New Items are all products that have arrived within the last 14 days.

    An item that I ordered later became unavailable. Why?
    If an "almost gone" label appears next to the item, the sell out risk is very high. We recommend that you place your order immediately. Due to constant fluctuations in our inventory and the closeout nature of our products, items in low quantities are not guaranteed until they ship.

    Resale Policy
    Can I resell your items on EBAY?
    Absolutely not! Our Resale Policy is as follows:
    *Products are intended for sale to consumers for personal, family, and household use only.
    *Products are not intended for commercial resale by our customers.
    *We reserve the right to limit quantities.
    *No Dealers, please.

    Shopping Online
    How do I place an order online?

    How do I make a return if I ordered online?
    Make a return the same way you would if you had ordered over the phone. Simply use the return shipping label and include your full name, customer number and address, and send it to:

    Sierra Trading Post
    5025 Campstool Road
    Cheyenne, WY 82007 USA


    Or, you can ship your order back to the address above by USPS with the same information if you wish. Shipping is typically less expensive with our shipping label, but the choice is yours.

    For what reasons are Bible quotes posted during my online checkout?
    International
    Do you ship internationally?
    Currently our website supports the following 48 countries. If you are on this list, you can place an order with us online:

    Antigua
    Argentina
    Austria
    Australia
    Barbados
    Barbuda
    Belgium
    Bermuda
    Brazil
    Canada
    Chile
    China
    Colombia
    Costa Rica
    Cyprus
    Denmark
    Egypt
    Finland
    France
    Germany
    Greece
    Greenland
    Hong Kong
    Hungary
    India
    Ireland
    Israel
    Italy
    Japan
    Kenya
    Lithuania
    Mexico
    Netherlands
    New Zealand
    Norway
    Peru
    Philippines
    Poland
    Singapore
    South Korea
    Spain
    Sweden
    Switzerland
    Taiwan
    Turkey
    UK
    Venezuela


    Don't see your country? Still want to place an order? Call 307.775.8000 and a customer service representative will assist you.

    You are responsible for all extra delivery charges, duties, taxes, Customs fees, and any other charges or fees that may be incurred by importing products into your country. You should call your local customs office for more information on potential taxes, duties, charges, and fees.

    Large orders, heavy, and oversized items may require additional shipping charges.

    Restricted Items:
    Items that cannot be shipped overseas include knives, rifle scopes, spotting scopes, and night vision binoculars (some combustibles may not be permitted. Check with your country's prohibited shipping items, as well as the United States' prohibited shipping items.)

    How long will it take to ship my order internationally?
    Shipment arrivals depend on each country. UPS typically delivers within 10 business days.

    **Packages being sent to Japan, are shipped via USPS, and are typically delivered within 15 business days.

    How much does it cost to ship to my country?
    Most packages are shipped via UPS Worldship. Exceptions include packages going to Japan and Russia, or some rural areas which are shipped via U.S. Postal Service.

    United Kingdom, Japan, S. Korea
    based on order total Rate
    $0.00 - $30.00 $25.00
    $30.01 - $60.00 $30.00
    $60.01 - $100.00 $35.00
    $100.01 - $200.00 $40.00
    $200.01 - $300.00 $45.00
    $300.01 and up $55.00
     
    All Other Countries
    based on order total Rate
    $0.00 - $30.00 $20.00
    $30.01 - $60.00 $25.00
    $60.01 - $100.00 $30.00
    $100.01 - $200.00 $35.00
    $200.01 - $300.00 $40.00
    $300.01 and up $50.00


    Prices and payment is in U.S. Dollars. Exchange rates are automatically calculated on your credit card bill.
    How do I make a return or exchange to Sierra Trading Post if I'm outside the U.S.?
    Simply use the shipping method of your choice, and mail it back to us with a copy of your invoice.

    ** Please include a copy of your invoice, if available. Otherwise, please provide your full name, full address, and customer number (if possible).

    Sierra Trading Post
    5025 Campstool Road
    Cheyenne, WY 82007 USA


    Account Registration
    Am I already registered online?
    Just because you get our email / catalogs, doesn�t mean you are necessarily registered with our online system. For security reasons, we keep a separate database to store web registrations. Registration requires that you go through the registration process on the web site which includes choosing a password. Registration is optional and is not required for check-out. (Registration is required to enter our contests.)

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